FAQ
HOW DO I MAKE A PURCHASE?
Shopping at Label Pallavi Namdev is simple. Browse through our collections using the category options available on the website. Once you find a style you like, select the appropriate size and click on “ADD TO CART.” You can review your selected items by clicking on the cart icon. Proceed to checkout, enter your billing and shipping details, and complete your purchase using the available payment options.
DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?
Yes, you are required to create an account to place an order. Creating an account helps you manage orders, access your purchase history, and enjoy a more personalized shopping experience.
WHAT ARE THE BENEFITS OF REGISTERING?
Creating an account allows you to:
• Track your orders
• View your purchase history
• Save address details for faster checkout
• Manage return requests
• Save Wishlist preferences
• Receive updates regarding collections, launches, and promotions
IS MY PERSONAL INFORMATION KEPT PRIVATE?
Your personal information is handled with appropriate confidentiality and security measures and is used only in accordance with our Privacy Policy. We do not sell your personal information. Information may be shared with authorized service providers and partners only as described in our Privacy Policy.
I’VE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?
You can reset your password by selecting the “Forgot Password” option on the login page and following the instructions provided.
WHAT PAYMENT METHODS ARE ACCEPTED? IS IT SAFE TO PAY ONLINE?
We accept prepaid payments through secure payment gateways including:
• Credit cards
• Debit cards
• Net banking
• UPI
• Digital wallets (if available)
• Other approved payment methods
Transactions are processed through secure and authorized payment systems designed to help protect payment information.
DO YOU OFFER CASH ON DELIVERY (COD)?
No. We currently do not provide Cash on Delivery (COD) services. All purchases must be completed using prepaid payment methods available at checkout.
WHICH LOCATIONS DO YOU SHIP TO?
We currently ship across India and to select international destinations. Serviceability may vary depending on the delivery location and logistics availability.
CAN I PLACE AN INTERNATIONAL ORDER?
Yes. We offer international shipping to select destinations. International delivery timelines, shipping charges, customs duties, taxes, and related charges may vary depending on the destination country.
HOW LONG DOES DELIVERY TAKE, AND WHAT ARE THE SHIPPING CHARGES?
Domestic orders are generally delivered within 7–10 working days from the date of dispatch.
We offer complimentary shipping within India on orders above ₹20,000. Shipping charges for orders below this amount will be calculated and displayed at checkout.
International delivery timelines and shipping charges vary depending on destination, package requirements, and logistics availability.
DO YOU SHIP TO MULTIPLE ADDRESSES?
Each order may be shipped to one delivery address only. If products need to be delivered to multiple addresses, separate orders must be placed.
CAN I MODIFY MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
Shipping address modifications may be possible only before an order enters processing or dispatch stages. Customers are encouraged to contact our support team promptly for assistance.
CAN I CHANGE OR CANCEL MY ORDER AFTER PLACING IT?
Orders may be cancelled only before they enter processing or dispatch stages. To make changes, customers may need to cancel the existing order and place a new order, subject to eligibility and approval requirements.
Once an order has been processed or shipped, cancellation requests may not be accepted.
HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, tracking information may be shared through email, SMS, WhatsApp, or other available communication channels.
Customers may also track their orders by logging into their accounts.
HOW DO I RETURN AN ITEM?
Return requests may be initiated through your account within the applicable return window.
Following approval of the return request, our team will provide instructions regarding the return process and pickup arrangements where applicable.
Please refer to our Return Policy for complete details.
DO YOU OFFER EXCHANGES?
We currently do not provide direct exchanges. Customers may initiate a return request for eligible products and place a new order separately.
ARE CUSTOMIZED OR MADE-TO-ORDER PRODUCTS ELIGIBLE FOR RETURN?
No. Customized, bridal, personalized, and made-to-order products are generally not eligible for return or exchange because they are specially created according to individual customer requirements.
WHAT IF I RECEIVE A DAMAGED OR INCORRECT PRODUCT?
If you receive a damaged, defective, incomplete, or incorrect product, please notify us within 48 hours from delivery and provide relevant details together with photographs where requested.
Our team will review the matter and provide an appropriate resolution where applicable.
WHAT HAPPENS IF MY DELIVERY IS DELAYED?
Delivery timelines are estimates only and may occasionally be affected by logistics operations, public holidays, weather conditions, customs procedures, transportation disruptions, or other unforeseen circumstances beyond our reasonable control.
WHO CAN I CONTACT FOR SUPPORT?
For any questions, support requests, or assistance, please contact us:
Phone: +91 85939 09090
Email: info@pallavinamdev.com