Privacy Policy
Effective Date: 01 January 2026
Last Updated: 25 May 2026
This Privacy Policy describes how Label Pallavi Namdev (“LPN”, “we”, “our”, or “us”) collects, uses, stores, processes, and protects your personal information when you access or use our website, digital platforms, physical store, studio, and services.
By accessing our website, interacting with our services, or providing your information to us, you acknowledge that your personal information may be collected and processed in accordance with this Privacy Policy.
1. BUSINESS INFORMATION
Business Name: Label Pallavi Namdev
Legal Business Name: PALLAVI NAMDEV DESIGNS PRIVATE LIMITED
Registered Address:
Ground Floor, 45/2467, At One Building,
Geethanjali Junction, NH Bypass,
Vyttila, Cochin, Ernakulam,
Kerala – 682032
Customer Support Email: info@pallavinamdev.com
Privacy Contact Email: info@pallavinamdev.com
Phone Number: (+91) 85939 09090
Customer Support Hours: Monday – Saturday, 10:30 AM – 6:30 PM IST
2. INFORMATION WE COLLECT
We may collect personal information including but not limited to:
- Name
- Mobile number
- Email address
- Billing address
- Shipping address
- Account authentication information
- Payment-related information
- Order history
- Communication records
- Customer support inquiries and interactions
- Device and browser information
- IP address and website usage information
For bridal, consultation, or customized orders, we may additionally collect:
- Measurements
- Design preferences
- Customization requirements
- Appointment-related information
- Images, photographs, and customization reference materials voluntarily submitted by users
We may automatically collect technical information including browser type, device information, operating system, referral URLs, pages visited, interaction data, and similar usage information when you use our website.
3. OFFLINE DATA COLLECTION
We may also collect personal information through offline interactions, including:
- Bridal consultations
- Customized order requests
- Offline purchases or orders
- Customer support or service interactions
Information collected through such offline interactions will also be governed by this Privacy Policy.
4. HOW WE USE YOUR INFORMATION
We may use your information for the following purposes:
- Complying with legal obligations
- Processing and fulfilling orders
- Delivering products and services
- Managing customized and bridal requests
- Providing customer support
- Sending order confirmations and updates
- Processing payments
- Managing user accounts and authentication
- Saving cart items and Wishlist preferences
- Sending reminders regarding incomplete purchases
- Preventing fraud and unauthorized activity
- Improving our website, products, and services
- Analysing website usage and customer preferences
- Sending promotional communications where permitted by law
- Scheduling appointments and consultations
5. PAYMENT INFORMATION
Payments are processed through secure and authorized payment providers, including Razorpay and other approved payment service providers used by us from time to time.
We do not store complete credit card, debit card, or payment account information on our servers.
We may perform verification procedures and fraud prevention measures to reduce unauthorized transactions and security risks.
Any disputes relating to payment transactions shall be subject to the jurisdiction of courts in India.
6. SHARING OF INFORMATION
We do not sell or rent your personal information.
We may share your information with:
- Shipping and logistics partners
- Payment processors
- Technology and hosting service providers
- Customer support providers
- Analytics providers
- Marketing and communication service providers
- Legal, regulatory, or governmental authorities where required by applicable law
We may share information only to the extent necessary for providing services, processing transactions, operating our business, or complying with legal obligations.
We may also transfer or disclose information in connection with a merger, acquisition, restructuring, sale of assets, or other business transfer involving our business.
7. COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies, including pixels, web beacons, and local storage technologies, to improve user experience, website functionality, security, and performance.
These technologies may include:
- Essential cookies
- Functional cookies
- Analytics cookies
- Marketing cookies
We may also use third-party analytics, advertising, and communication tools to understand website usage, improve our services, provide personalized experiences, and support marketing activities.
By continuing to use our website, you acknowledge the use of such technologies as described in this Privacy Policy.
You may disable cookies through your browser settings; however, certain features or functionality of the website may not operate properly.
8. DATA RETENTION
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, provide our services, resolve disputes, enforce agreements, and comply with applicable legal requirements.
Examples of retention periods may include:
- Order and transaction records as required under applicable accounting, taxation, and legal obligations
- Customer support communications for a reasonable period necessary to provide support and improve services
- Account information until the account is deleted or becomes inactive, subject to applicable legal requirements
- Marketing preferences until consent is withdrawn or you unsubscribe from such communications
Certain information may be retained for longer periods where required by law, for fraud prevention, dispute resolution, security purposes, or operational backup and archival requirements.
9. YOUR RIGHTS
Subject to applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Update your information
- Request deletion of personal information
- Withdraw consent, where applicable
- Opt out of marketing communications
- Request a copy of your personal information
- Restrict or object to certain processing activities, where permitted by law
To exercise these rights, you may contact us at:
Email: info@pallavinamdev.com
We will make reasonable efforts to respond within 15–30 business days, subject to applicable legal requirements.
10. DELETION OF PERSONAL DATA
You may request deletion of your personal information by contacting us through the contact details provided in this Privacy Policy.
We will make reasonable efforts to respond to privacy-related requests within 15 – 30 business days, subject to applicable legal requirements.
Please note that we may retain certain information where necessary for:
- Legal compliance
- Taxation requirements
- Fraud prevention
- Security purposes
- Dispute resolution
- Operational or backup requirements
11. MARKETING COMMUNICATIONS
We may send updates regarding our products, collections, offers, services, and promotional activities through email, SMS, WhatsApp, or other communication channels where permitted by applicable law.
You may opt out of promotional or marketing communications at any time by using the unsubscribe option included within such communications or by contacting us directly.
Please note that opting out of promotional communications will not prevent us from sending transactional or service-related communications, including order confirmations, delivery updates, customer support responses, and notifications related to services specifically requested by you.
12. SECURITY
We implement reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
These measures may include secure systems, access controls, encryption technologies where appropriate, and restricted access to personal information.
Although we take reasonable measures to safeguard your information, no method of electronic transmission over the internet or electronic storage can be guaranteed to be completely secure, and we cannot guarantee absolute security.
13. INTERNATIONAL DATA TRANSFERS
Your personal information may be processed, transferred, or stored in jurisdictions outside your country of residence through our service providers, technology partners, cloud infrastructure providers, or other business service providers.
Where such transfers occur, we will take reasonable measures and implement appropriate safeguards designed to protect your personal information in accordance with applicable laws and this Privacy Policy.
14. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, applications, or services that are not operated or controlled by us. We do not control and are not responsible for the content, privacy practices, policies, or activities of such third-party platforms. We encourage users to review the privacy policies and terms of use of any third-party websites or services they access
15. USER ACCOUNTS AND ACCOUNT SECURITY
If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and authentication information.
You agree to provide accurate, current, and complete information during registration and account usage.
If you believe that your account has been accessed, used, or compromised without authorization, you should immediately notify us through the contact details provided in this Privacy Policy.
While we implement reasonable measures to help protect account information, users are responsible for maintaining the security of their account credentials and taking appropriate steps to prevent unauthorized access.
16. NEWSLETTER AND SUBSCRIPTION COMMUNICATIONS
If you voluntarily subscribe to our newsletter or marketing communications, we may send information regarding:
- New product launches
- Collections and promotions
- Brand updates
- Events and announcements
- Special offers and campaigns
You may opt out of marketing communications at any time by using the unsubscribe option included within such communications or by contacting us directly.
Please note that opting out of marketing communications will not prevent us from sending transactional or service-related communications, including order confirmations, delivery updates, customer support responses, and notifications related to services specifically requested by you.
17. CUSTOMER UPLOADS AND CUSTOMIZATION MATERIALS
For bridal consultations, customized products, or personalized services, you may voluntarily provide images, photographs, design references, measurements, inspiration materials, documents, files, or other related content.
Such materials may be used for:
- Processing customization requests
- Providing requested services
- Creating and fulfilling your order
- Customer support purposes
- Managing consultation and customization requirements
We will use such materials only for the purposes described above and will not use them for unrelated activities without your consent, except where required by applicable law.
18. WHATSAPP AND MESSAGING COMMUNICATIONS
We may communicate with you through WhatsApp or other messaging platforms for purposes including:
- Order confirmations
- Delivery updates
- Customer support responses
- Appointment confirmations
- Service-related notifications
- Customer-requested communications and assistance
Where permitted by applicable law, and with your consent where required, we may also send promotional or marketing communications through such channels.
You may opt out of promotional communications at any time while continuing to receive important transactional or service-related notifications, including communications necessary to fulfill your orders or provide requested services.
19. CHANGES TO THIS PRIVACY POLICY
We may update or modify this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs.
Any updates will be published on this page together with the revised “Last Updated” date. Changes will become effective upon posting unless otherwise stated.
20. CONSENT
By accessing our website, placing orders, using our services, or providing information to us, you acknowledge that your personal information may be collected, used, stored, and processed in accordance with this Privacy Policy and applicable laws.
Even if you are registered under any Do Not Disturb (DND) or similar services, you agree that we may contact you regarding orders, delivery updates, customer support, account-related notifications, or services specifically requested by you.
21. GOVERNING LAW AND JURISDICTION
This Privacy Policy shall be governed by and construed in accordance with the laws of India, without regard to any conflict of law principles.
Any disputes, claims, proceedings, or matters arising out of or relating to this Privacy Policy, including but not limited to the collection, use, storage, processing, disclosure, retention, or protection of personal information, shall be subject to the exclusive jurisdiction of the competent courts located in Ernakulam, Kerala, India.
By accessing or using our website and services, you agree that any legal actions, proceedings, or disputes relating to privacy matters or this Privacy Policy shall be brought exclusively before such courts, except where otherwise required by applicable law.
Nothing contained in this section shall limit or restrict any rights or remedies available under applicable laws.
22.Copyright
We retain copyright and other applicable intellectual property rights in this Privacy Policy. Unauthorized use, reproduction, copying, distribution, or commercial use of this Privacy Policy, whether in whole or in part, is prohibited and may result in legal action.
This Privacy Policy may be updated or modified from time to time. Users are encouraged to periodically review this Privacy Policy for updates.